Privacy Policy
Last updated June 12, 2026
Pollenly helps you stay ahead of pollen — it is not built to mine your data. This policy explains exactly what we collect, why, and the controls you have. In short: no ad networks, no third-party analytics, no cross-app tracking, and one-tap deletion.
01 Overview
This Privacy Policy describes how Pollenly (“Pollenly,” “we,” “us”) handles information when you use the Pollenly iOS app and this website. We aim to collect only what the app genuinely needs to forecast pollen for the places you care about.
We do not sell your personal data, show ads, or use third-party advertising or analytics SDKs. Pollenly does no cross-app or cross-developer tracking.
02 Information we collect
Everything below is linked to your account and used solely to run the app’s features — never to track you across other apps or websites.
| Data | What it is | Why we use it |
|---|---|---|
| Location | Your device’s location (when you allow it) and the coordinates of any places you save. | To fetch the pollen forecast and map tiles for those spots. |
| Email address | Provided through Sign in with Apple — this may be a private-relay address. | To create and secure your synced account. |
| Name | The display name you choose to share with Sign in with Apple. | To personalize the app. |
| Account identifiers | A Pollenly account ID and, if you sign in, your Apple user identifier. | To sync your triggers and places across devices. |
| Health-related info | Your self-reported daily check-ins (Good / Sniffly / Rough, plus optional notes) and the allergy triggers you select. | To tailor your forecast and alerts and to show your own symptom history. |
| Push token | An Apple Push Notification token for your device, with locale and time zone. | To deliver the morning forecast and high-pollen alerts. |
| Diagnostics & usage | None. We don’t embed analytics, advertising, or crash-tracking SDKs. | — |
You can use Pollenly as a guest without providing an email or name — in that mode your settings are tied to an anonymous account on the device.
03 How we use your information
- Provide the core service: daily and 5-day pollen forecasts, the heatmap, and the allergy calendar for your locations.
- Tailor forecasts and alerts to the triggers you choose.
- Send the notifications you opt into (morning forecast and high-pollen alerts).
- Generate Sprig’s daily briefing. On supported devices this runs on-device using Apple’s system models; otherwise it uses a built-in template. It paraphrases the forecast and never invents medical advice.
- Save and sync your triggers and places when you sign in with Apple.
- Keep the service secure, debug problems, and comply with the law.
05 Storage & security
- All traffic between the app, our backend, and our providers is encrypted in transit (HTTPS/TLS).
- Database row-level security ensures each account can only read and write its own rows.
- Sensitive keys (the Google API key, service credentials) live only on the server and are never embedded in the app.
- Forecast responses are cached against coordinates — not against you — to reduce load and speed up the app.
No method of transmission or storage is perfectly secure, but we work to protect your information using industry-standard safeguards.
06 Data retention & deletion
We keep your information for as long as your account exists. You can delete everything at any time from the Me tab → Delete account inside the app.
Deleting your account revokes any Sign in with Apple grant and permanently removes your account and all associated data — your profile, preferences, saved places, symptom check-ins, and device tokens. Anonymized forecast data cached against coordinates (which isn’t linked to you) may persist briefly in our shared cache before it expires.
Prefer to keep your account but start fresh? “Reset my data” clears your on-device setup without deleting the account.
07 Your choices & controls
- Location: grant, limit, or revoke location access any time in iOS Settings. Pollenly requests location only while you’re using it.
- Notifications: toggle the morning forecast and high-pollen alerts in the app, or turn them off entirely in iOS Settings.
- Guest mode: use the app without an email or name.
- Access & deletion: view your data in the app and delete your account on demand. For any other request, email us.
Depending on where you live (for example, the EEA, UK, or California), you may have additional rights to access, correct, or delete your personal data, or to object to certain processing. Contact us and we’ll honor applicable requests.
08 Children’s privacy
Pollenly is not directed to children under 13 (or the minimum age in your country), and we don’t knowingly collect their personal information. If you believe a child has provided us data, contact us and we’ll delete it.
09 International users
Our providers (including Supabase and Google) may process and store data in the United States and other countries. By using Pollenly, you understand your information may be transferred to and processed in locations with different data-protection laws than your own.
10 Changes to this policy
We may update this policy as the app evolves. We’ll revise the “last updated” date above and, for material changes, let you know in the app. Your continued use after an update means you accept the revised policy.
11 Contact us
Questions about your privacy? We’d genuinely like to hear them. Email support@pollenly.app.